• Across the Devices
  • Cost Saving
Hosted Unified Contact Centre

Our Unified Contact Center is an advanced customer interactive management solution to integrate inbound and outbound communication systems. It provides real-time collaboration to both formal and informal Contact Centres, whether mid-market, corporate or enterprise for effective customer service and sales

Our solution is carried out in highly secure virtual environment and yet can be customised easily due to extremely adaptable infrastructure and a platform as per the customer’s requirement.

With Global UC’s eminent feature like Presence, it handles multiple interactions simultaneously based on the communication preferences of sales agents and resolve query leading to high first-call resolution rates and enhanced customer experience.

It supports remote operations due to smart integration of various communication devices and allows engagement of specialised skills for better performance and provides streamlined Communications and information flow.



Unified Contact Centre Features

  • Highly developed call routing and complete contact management.
  • Conditional routing, call-queue and anticipated wait time messages
  • Real -time data, and historical reporting.

 

Global UC Support
Call Us: 1 213 221 3513
email: support@lynconline.com
How to Buy
Connect with Global UC and our authorized PARTNERS for solutions that are tailored for you.